To book a course you just have to fill in the application form and wait to receive the confirmation from the school. This confirmation will be sent to you within 3 days.

Paying in advance is not mandatory. You can pay upon arrival and save the cost of a transfer.

If you require a visa, you must pay 30% of the amount in advance, excluding special conditions for each country.

 

Enrolment options

To enrol in a course you can:

• Enrol at the School.

• Enrol online.

• Speak to your agent. Agents are appointed experts in your country and can provide you with specialist advice on the course you are planning to follow. Agents can also help with any visa requirements.

If you require a general student visa, please ensure you understand and meet the necessary requirements; you will need to visit the Spanish Embassy in your country. For further information regarding visa requirements please see www.maec.es. From our side, we’ll do our best to help you with this matter.

Our prices

You can find our current course and accommodation prices online. You must inform us at the time of booking if you require accommodation and/or airport transfers. All our courses have an additional registration fee (35 €), which includes all course materials and booking administration. If you require accommodation, the accommodation fee (30 €) includes all booking administration concerning accommodation and airport transfers.

How to pay

Please make payments in euros only.

Payments may be made by:

• Cash and Credit Cards: at Cronopios Idiomas, c/ Espalter, 12, 28014 Madrid.
• Bank transfer: Cronopios Idiomas ES95 3035 0376 13 3760004822. All bank charges should be paid by the buyer. Please email a copy of the transfer and the invoice number(s) to which it relates. Please also use the ‘IBAN CODE’ alongside the swift code as these codes allow for a more secure transfer of money and reduce the bank transfer fees of the sender:

Cronopios Idiomas S.Coop.Mad
Código IBAN: ES95 3035 0376 13 3760004822
Código BIC/SWIFT: CLPEES2M
Banco: Caja Laboral
Dirección bancaria: Avda. Albufera 33, Madrid 28038, España.

Non-visa students

Paying in advance is not mandatory, but if you do so, no charge for cancellation 21 working days prior to the course starting date.

If the cancellation is notified 15 working days prior to the starting date the student is only entitled to a refund of the 50% of the total course fees.

Refunds can take up to 20 working days.

Fees cannot be refunded for courses or parts of courses missed due to student absence, lateness, illness, leaving the course before the end date and/or other circumstances that are not mentioned in our cancellation policy.

Visa students

If you require a visa, you must pay 30% of the amount in advance, excluding special conditions for each country. If you are denied a visa, we will return your advance payment in full, apart from the administrative costs incurred (€250) and accommodation expenses (€150), as long as the cancellation is performed within at least 21 working days prior to arrival.

For the return of the payment advanced before the rejection of the visa application, the student must notify us in writing and attach the official notification (including date, seal and signature) issued by the Spanish Embassy or Consulate.

In the official notification of refusal, the student’s name, passport number and the visa requested are clearly shown.

Refunds can take up to 20 working days.

Fees cannot be refunded for courses or parts of courses missed due to student absence, lateness, illness, leaving the course before the end date and/or other circumstances that are not mentioned in our cancellation policy.

Courses with NIE Renewal or Study Permit

If you need to apply for or renew your NIE (Foreigner Identification Number) or study permit, in the event of denial before the start of the course, a refund of 100% of the total cost will be provided, minus €250 for administrative expenses.

To request a refund of the advance payment, the student must notify us in writing of the cancellation due to denial of the application process, study permit or NIE renewal, and attach the official denial document, with date, signature, and seal, issued by the relevant institution in Madrid.

The official denial document must clearly state the student’s name, passport/NIE number, and the requested document.

Refunds can take up to 20 working days.

Fees cannot be refunded for courses or parts of courses missed due to student absence, lateness, illness, leaving the course before the end date and/or other circumstances that are not mentioned in our cancellation policy.

In compliance with the current regulation we inform students that private data and information will be processed and stored on servers located in the European Union and property of Cronopios Idiomas S.COOP.MAD. Your private data will solely be used for the commercial and operative purposes of the company. By accepting these Terms and Conditions, you give your consent for your data to be used for the aforementioned purposes. You have the right to request information about your rights to access, correct and cancel such information by writing to the address: hola@cronopiosidiomas.com

When registering, students give permission to Cronopios Idiomas to send them information about the school, take photos and videos of them, and use images of activities carried out by the students during class, as well as images of other school activities taking place out of class. The withdrawal of this permission must be communicated in advance. Students are asked to complete a form at the time of enrolment.

Start Dates

General Spanish courses start every Monday (except for national/public holidays). All other courses have specific start dates. Please contact us for further information. If you are a student requiring a visa, please allow enough time for the completion of your visa application. Four weeks’ notice of visa confirmation is generally required.

Holidays

The school will be closed on the local and national public holidays. For courses with a duration of 1 to 4 weeks, local and national holidays will not count in the contract, and the corresponding deduction will therefore be made in the final price of the contract.

The school will be closed for two weeks at Christmas and all of the week of Easter. These days will not be included in any contract and students will not be required to pay for them.

Long-term students wishing to interrupt their course temporarily for holiday reasons must inform the school at least 15 days in advance of the interruption of the course. This interruption is subject to school approval.

Spanish Level Test

Students are required to conduct a Spanish level test. The test assists Cronopios Idiomas in assessing students’ learning requirements and class timetable. Any change of a student’s level and/or timetable is subject to approval by Cronopios Idiomas and to availability of courses. Spanish level tests can be taken on the day of arrival or prior to the course start date at the school and/or electronically. One of our teachers will be available to discuss and assess the level tests with students.

Attendance and stay in the group

The student has the responsibility to attend every class and make the most of them. If the student misses more than 80% of the classes, or does not make academic progress (checked through course completion tests and the teacher’s own evaluation), Cronopios Idiomas reserves the right to change the group and level of the student if necessary. In the event of the change of level being to a group not yet open, the student must wait until the level does open. The time waiting for the group is the responsibility of the student and as such, there shall not be a refund of the amount paid for the course under any circumstances. Nonetheless, the school will not count the days waiting as contracted days, so the contract will resume as soon as the student continues classes in the new group.

Timetable

Students are provided with the course timetable one week prior to the course start date. Please note, however, in the occurrence of unforeseen circumstances, Cronopios Idiomas reserves the right to change timetables and/or postpone classes.

Cronopios Idiomas S.Coop.Mad is the intermediary between students and the families that would like to host them, and for this we receive an accommodation fee of 30 (thirty) €. The rest of the total amount must be paid entirely to the host family.

The family is committed to hosting the student and respecting the established conditions during his/her whole stay, as well as fostering his/her language immersion.

The school is committed to searching for a new lodging for the student as quickly as possible if the family and/or the student do not wish to live together anymore.

Regarding the payment method:

• One week stays: the student commits to pay the family the agreed amount for the week on the third day of the stay, either in cash or by bank transfer.
• 2 to 7 weeks stays: the student commits to pay the family the agreed amount for the whole stay seven days after his/her arrival, either in cash or by bank transfer.
• 2 months stays: the student commits to pay the family at least the agreed amount for the first month of the stay seven days after his/her arrival. The student shall pay for the rest of their stay at its end, either in cash or by bank transfer
• More than 2 months stays: the student commits to pay the family at least the agreed amount for the first month of the stay seven days after his/her arrival. The student shall pay the agreed amount for the subsequent months of the stay at the end of each month, either in cash or by bank transfer.

The student is committed to respecting the family rules and the established conditions during his/her whole stay. In the event of significant damage to the lodging caused by the student, the family will assess the financial cost of the damage and notify the school. A staff member from the school will then visit the dwelling and check the scope of the damage in order to confirm the validity of the family’s assessment. The school will then notify the student the amount they are required to pay.

A double room is available only when requested by two students staying together. If a student requests a double room, but is not accompanied by another student, he or she will be accommodated with someone of the same sex and of different nationality or mother tongue. The family shall not accommodate in a double room a student that has requested a single room, unless prior notice to the school has been given; nor shall it accommodate in a single room a student that has requested a double room.