terms & conditions

  • BOOKING INFORMATION

    To book a course you just have to fill in the application form and wait to receive the confirmation from the school. This confirmation will be sent to you within 3 days.

    Paying in advance is not mandatory, but if you do it when you book your course, you receive a 2% discount. You can pay upon arrival and save the cost of a transfer. If you require a visa you must pay for half of the course in advance. If for whatever reason it is ultimately denied, you’ll be refunded 100% of the total amount of the course, with the exception of administrative costs (bank transfer charges, fax, etc).

  • ENROLMENT INFORMATION

    Enrolment options

    To enrol in a course you can:

    • Enrol at the School.
    • Speak to your agent. Agents are appointed experts in your country and can provide you with specialist advice on the course you are planning to follow. Agents can also help with any visa requirements.

    If you require a general student visa, please ensure you understand and meet the necessary requirements; you will need to visit the Spanish Embassy in your country. For further information regarding visa requirements please see www.maec.es. From the school, we’ll do our best to help you with this matter.

    Our prices

    You can find our current course and accommodation prices online. You must inform us at the time of booking if you require accommodation and/or airport transfers. All our courses have an additional registration fee (35 €), which includes all course materials and booking administration. If you require accommodation, the accommodation fee (30 €) includes all booking administration concerning accommodation and airport transfers.

    How to pay

    Please make payment in euros only.

    Payments may be made by:

    • Cash and Credit Cards: at Cronopios Idiomas, c/ Cervantes, 19, 28014 Madrid.
    • Bank transfer: Cronopios Idiomas ES95 3035 0376 13 3760004822. All bank charges should be paid by the buyer. Please email a copy of the transfer and the invoice number(s) to which it relates. Please also use the ‘IBAN CODE’ alongside the swift code as these codes allow for a more secure transfer of money and reduce the bank transfer fees of the sender:

    Cronopios Idiomas S.Coop.Mad
    Código IBAN: ES95 3035 0376 13 3760004822
    Código BIC/SWIFT: CLPEES2M
    Banco: Caja Laboral
    Dirección bancaria: Avda. Albufera 33, Madrid 28038, España.

  • CANCELLATION POLICY

    Paying in advance is not mandatory, but if you do so, no charge for cancellation 3 weeks prior to arrival. 50% of the total fees for cancellation 2 weeks prior arrival. Fees cannot be refunded for courses or parts of courses missed due to late arrival, illness, early departure and/or other circumstances that do not form part of the cancellation policy.

    Students requiring a visa must pay for half of the course in advance. In the event of student visa refusal, 100% of the total amount of the course will be refunded, with the exception of administrative costs (bank transfer charges, fax, etc), as long as the cancellation is performed within at least 7 days prior to arrival. For the return of the payment advanced before the rejection of the visa application, the student must notify us in writing and attach the official notification (including date, seal and signature) issued by the Spanish Embassy or Consulate. In the official notification of refusal, the student’s name, passport number and the visa requested are clearly shown.

  • IMAGE RIGHTS

    When registering, students give permission to Cronopios Idiomas to send them information about the school, take photos and videos of them, and use images of activities carried out by the students during class, as well as images of other school activities taking place out of class. The withdrawal of this permission must be communicated in advance. Students are asked to complete a form at the time of enrolment.

  • COURSE TIMETABLE AND HOLIDAYS

    Start Dates

    General Spanish courses start every Monday (except for national/public holidays). All other courses have specific start dates. Please contact us for further information. If you are a student requiring a visa, please allow enough time for the completion of your visa application. Four weeks’ notice of visa confirmation is generally required.

    Holidays

    The school will be closed on the local and national public holidays. For courses with a duration of 1 to 4 weeks, local and national holidays will not count in the contract, and the corresponding deduction will therefore be made in the final price of the contract.

    The school will be closed for two weeks at Christmas and all of Holy Week. These days will not be counted in any contract and students will not pay for them.

    Long-term students wishing to interrupt their course temporarily for holiday reasons must inform the school at least 15 days in advance of the interruption of the course. This interruption is subject to school approval.

    Level Test

    Students are required to conduct a level test. The level test assists Cronopios Idiomas in assessing students’ learning requirements and class timetable. Any change of a student’s level and/or timetable is subject to approval by Cronopios Idiomas and to availability of courses. Level tests can be taken on the day of arrival or prior to the course start date at the school and/or electronically. One of our teachers is available to discuss and assess the level tests with students.

    Attendance and stay in the group

    The student has the responsibility to attend every class and make the most of them. If the student misses more than 80% of the classes, or does not make academic progress (checked through course completion tests and the teacher’s own evaluation), Cronopios Idiomas reserves the right to change the group and level of the student if necessary. In the event of the change of level being to a group not yet open, the student must wait until the level does open. The time waiting for the group is the responsibility of the student and as such, there shall not be a refund of the amount paid for the course under any circumstances. Nonetheless, the school will not count the days waiting as contracted days, so the contract will resume as soon as the student continues classes in the new group.

    Timetable

    Students are provided with the course timetable one week prior to the course start date. Please note, however, in the occurrence of unforeseen circumstances, Cronopios Idiomas reserves the right to change timetables and/or postpone classes.

  • ACCOMMODATION

    Cronopios Idiomas S.Coop.Mad is the intermediary between students and the families that would like to host them, and for this we receive an accommodation fee of 30 (thirty) €. The rest of the total amount must be paid entirely to the host family.

    The family is committed to hosting the student and respecting the established conditions during his/her whole stay, as well as fostering his/her language immersion.

    The school is committed to searching for a new lodging for the student as quickly as possible if the family and/or the student do not wish to live together anymore.

    Regarding the payment method:

    • One week stays: the student commits to pay the family the agreed amount for the week on the third day of the stay, either in cash or by bank transfer.
    • 2 to 7 weeks stays: the student commits to pay the family the agreed amount for the whole stay seven days after his/her arrival, either in cash or by bank transfer.
    • 2 months stays: the student commits to pay the family the agreed amount for the first month of the stay seven days after his/her arrival. The student shall pay for the rest of their stay at its end, either in cash or by bank transfer
    • More than 2 months stays: the student commits to pay the family the agreed amount for the first month of the stay seven days after his/her arrival. The student shall pay the agreed amount for the subsequent months of the stay at the end of each month, either in cash or by bank transfer.

    The student is committed to respecting the family rules and the established conditions during his/her whole stay. In the event of significant damage to the lodging caused by the student, the family will assess the financial cost of the damage and notify the school. A staff member from the school will then visit the dwelling and check the scope of the damage in order to confirm the validity of the family’s assessment. The school will then notify the student the amount they are required to pay.

    A double room is available only when requested by two students staying together. If a student requests a double room, but is not accompanied by another student, he or she will be accommodated with someone of the same sex and of different nationality or mother tongue. The family shall not accommodate in a double room a student that has requested a single room, unless prior notice to the school has been given; nor shall it accommodate in a single room a student that has requested a double room.